Hard Rock Hotel Guadalajara
What Guests Say
Reserving room was easy. Checking was a bit slow compared to other large properties but there were no problems. The interior lobby area is very nice with large baskets of day lillies. There are several dining options. The room was very comfortable and spacious. The bed is very nice with high quality bedding and pillows. The chairs for the small table by the window were stylish but very uncomfortable. The HVAC is complicated and requires a call to the front desk to figure out how to use it but then was easy. The tv system has abundant programming to watch. The bathroom is compact but efficient and the amenities for shampoo, soap and conditioner was very good. One towel was scratchy but the rest were nice and fluffy. I would definitely stay here again.
James
April 2025
I’ve never been to a Hard Rock property before, so I wasn’t sure what to expect. The building was iconic, easily recognizable, and was on the higher price point for the area. The staff was friendly in both English and Spanish, extending more than comfort, but a willingness to help throughout my stay. Everyone was so nice.
Andrew
June 2025
The location was great and the staff were really nice. Definitely a place I will rebook in the future, as the hotel was overall a great stay.
Fabiola
January 2024
I've stayed in Hard Rock hotel for 3 nights in November 2023. It is close to our company office so this was one of the key factors to select this hotel. I like the cleanliness of the room and friendly stuff, also despite having the room on 10th floor the elevator was quite efficient. There is a tiny OXXO supermarket located somewhere in a basement floor with the entrance thru the parking garage, despite the google map info it was open around 12am, so I was quite happy to find it when I wanted a late snack.
Alex
November 2023
Bed was super comfortable. Shower was lovely Amazing views Coffee was good And appreciated the courtesy items.
Ana
December 2024
The staff was amazing and helpful and guided us and recommendation to local activities , restaurants and neighborhoods. Restaurants within the propriety were amazing food , hospitality 10000000000% Would go back and recommend always !
Erika
February 2025
The different types of restaurants inside the hotel. Breakfast servers are always highly attentive and helpful with the local area if asked. The hotel staff lay the reception were helpful with making the room available promptly as were the bell boys guiding me to my room.
Jason
February 2023
It’s always a pleasure staying at the hard rock. The bellmen were awesome from start to finish. Always looking to help. Especially Octavio. The rooms were clean bed was comfy and the AC cooled down FAST.
Alexander
June 2025
Breakfast, service at the desk and restaurant . Convenience of locations, the comfortable rooms, room with a view and all the assistance l received from the people working there. I love the bands every night and the roof top
Felicia
December 2024
All the Staff we had contact with were amazing. Bar and front of house staff were attentive and kind.Food was top quality and plentiful. Rock bands and live music were terrific. Facilities in the bedroom were great. TV and WiFi were excellent
Roberts
January 2024
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